---
schema_version: "1"
id: 55914e344576e48da442b8d533973b5ae2ce58af10ba755f7e61ee9393262e48
title: Product and Service Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_admin_product_and_service_notification_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_admin_product_and_service_notification_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a6ef865ce4bf86b32c433caf6acd46f60cf40f9d998acb5b1e4f8645b47d252c
description: Account Engagement sends different types of product and service notifications. You can designate a different point of contact for each notification in the Product and Service Notifications table in your business unit settings.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Product and Service Notifications

Account Engagement sends different types of product and service notifications. You can designate a different point of contact for each notification in the Product and Service Notifications table in your business unit settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

View your current points of contact by hovering over the gear icon and clicking **Settings**. The table describes each notification type.

 
| Notification Type | Description |
| --- | --- |
| Renewal Notices, Usage Limits, Database Size | The user to contact regarding contract renewal and capacity limits for the current subscription. Database limit notifications are sent to the point of contact and to the user with import prospect permissions who logged in most recently receive an email notice. |
| Email Compliance | The user to contact for issues with email reputation, such as high bounce rates or spam complaints. |
| Critical Incidents | The user to contact regarding an incident that occurred in your business unit, and which requires user action. |
| Product Updates Requiring User Action | The user to contact when we release product updates and new features that require user action. |
| Salesforce Engage | The user to contact regarding a Salesforce Engage incident or update that requires user action. |

- **[Considerations for Product and Service Notifications](https://help.salesforce.com/s/articleView?id=mktg.pardot_admin_product_service_considerations.htm&release=264.0.0&type=5)**  
    Keep these considerations in mind when using product and service notifications.
- **[Edit Product and Service Notifications](https://help.salesforce.com/s/articleView?id=mktg.pardot_admin_product_and_service_notifications.htm&release=264.0.0&type=5)**  
    You can choose who to send different product and service notifications from the Product and Service Notifications table in your business unit settings.