Reach a global audience with personalized conversational messages that can include text, audio, video, and other rich content.
Note WhatsApp messaging isn't supported in Government Cloud. See Marketing Cloud Next in Government Cloud.
- From Setup, in the Quick Find box, enter Your, and then select Your Numbers.
- Install the required managed packages for consent and engagement. See Manage WhatsApp Consent in Unified Messaging.
- Create or connect a WhatsApp Business Account. See Connect Your WhatsApp Business Account.
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Review or update your consent validation settings.
- From Setup, in the Quick Find box, enter Channels, and then select WhatsApp.
- Choose whether to check consent on a communication subscription before sending promotional and transactional messages.
After you connect your WhatsApp Business Account to Salesforce, you can:
- Create communication subscriptions to store consent for WhatsApp messages.
- Import consent data.
- Set up Marketing Performance Intelligence to get metrics about your new channel.
- Begin crafting WhatsApp campaign content.