Operational emails can be sent directly from Engagement Studio. Sending operational
emails bypasses prospect opted-in status, so only non-marketing emails can be sent. You can filter
your Engagement Studio screen to find programs with Operational Emails.
Required Editions
| Available in: All Account Engagement Editions |
Review Operational Emails in Engagement Studio limitations.
- If a program is running and the Operational Email setting is disabled, operational emails
aren’t sent. Prospects skip those steps and proceed to the next one.
- If a program with a Send Operational Email card is paused and the account setting is
disabled. To restart the program, remove the steps or re-enable the Operational Email
setting.
- If a program with a Send Operational Email card isn’t running and the account setting is
disabled, the program can’t be started or resumed. To start or resume the program, you must
re-enable the setting or remove the step.
