---
schema_version: "1"
id: b856e9b1ba3ff0cc02766febf59ad0c88936fdafab0689b4121dcb0315e067b9
title: Operational Emails in Engagement Studio Limitations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mcae_operational_emails_engagement_studio.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mcae_operational_emails_engagement_studio.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ec4c59ee11ec601abf2041931c4357fd4ec0326ac5b6303df0a1e04cca120c8e
description: Operational emails can be sent directly from Engagement Studio. Sending operational emails bypasses prospect opted-in status, so only non-marketing emails can be sent. You can filter your Engagement Studio screen to find programs with Operational Emails.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Operational Emails in Engagement Studio Limitations

Operational emails can be sent directly from Engagement Studio. Sending operational emails bypasses prospect opted-in status, so only non-marketing emails can be sent. You can filter your Engagement Studio screen to find programs with Operational Emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All <span>Account Engagement</span> Editions</td></tr></tbody></table>

Review Operational Emails in Engagement Studio limitations.

- If a program is running and the Operational Email setting is disabled, operational emails aren’t sent. Prospects skip those steps and proceed to the next one.
- If a program with a Send Operational Email card is paused and the account setting is disabled. To restart the program, remove the steps or re-enable the Operational Email setting.
- If a program with a Send Operational Email card isn’t running and the account setting is disabled, the program can’t be started or resumed. To start or resume the program, you must re-enable the setting or remove the step.