This report provides historical data on the level of spam complaints received.
Note This is not a deliverability report and does not display the number of emails sent for
domains that had no complaints recorded. If an email domain does not return any spam
complaints during the time period you specified, no entry for that domain is
shown.
The pie chart displays the top domains for spam complaints received. You can configure how many domains you want to display in the pie chart when you run the report.
This report is divided into time intervals, with both the send and the complaint bucketed into the period during which the send occurred.
| Field Name | Description |
|---|---|
| Sends | Number of emails sent to the ISP. |
| Complaints | Number of spam complaints from the ISP. |
| Rate | Percentage of emails sent that resulted in spam complaints |
The report also contains thresholds used by some of the ISPs to determine when to block your emails. If your spam complaint rate is greater than the threshold value for the ISP, the ISP could block your email sends.
Note Values for aol.com, msn.com, hotmail.com, and yahoo.com appear in green, which
indicates the bounce percentage is within the accepted range for those domains. If
the value exceeds that range, the numbers are red.
- Spam Complaint Bucketing
Learn how Spam Complaint Bucketing for email sends works in the Reports tool.