The Personalization for Sales and Service Cloud managed package connects the experience of a call center to the machine learning recipes in Marketing Cloud Personalization. You can have more meaningful conversations with customers and prospects because you have an understanding of what each person is truly interested in.
- How Personalization and Sales and Service Cloud Integration Works
Learn about how the integration works and how data is shared between Marketing Cloud Personalization and Sales and Service Cloud. - Configure Sales and Service Cloud Integration
Complete the Sales and Service Cloud integration prerequisites and setup, and then add and configure components.