Review these troubleshooting tips if you’re experiencing general identity system configuration issues or problems with user merges.
If these scenarios don’t apply, and you’ve confirmed the Personalization identity system is configured properly, you could be experiencing a new or known issue. In this case, contact Salesforce Customer Support and describe the details of how you validated your configuration and the problem you’re experiencing.
- Validate Your Identity System Configuration
Confirm and debug your identity system configuration. - Troubleshoot User Merges in the Identity System
If you’ve confirmed that your Personalization identity system is configured correctly but users aren’t merging as expected, review these tips and considerations.