---
schema_version: "1"
id: 12ffa0239fe0b0731bc2f0041c06a0732424f8d51c99ca7fe9d272e373138d05
title: Troubleshooting Identity System Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_pers_identity_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_pers_identity_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 16076b7c1f8049bc56f2c5fadb4d0704e0f04a1dd4016a905ed1039384cd33c2
description: Review these troubleshooting tips if you’re experiencing general identity system configuration issues or problems with user merges.
products:
  - Marketing
  - Salesforce Personalization
release: "264"
---
# Troubleshooting Identity System Issues

Review these troubleshooting tips if you’re experiencing general identity system configuration issues or problems with user merges.

If these scenarios don’t apply, and you’ve confirmed the Personalization identity system is configured properly, you could be experiencing a new or known issue. In this case, contact Salesforce Customer Support and describe the details of how you validated your configuration and the problem you’re experiencing.

- **[Validate Your Identity System Configuration](https://help.salesforce.com/s/articleView?id=mktg.mc_pers_identity_troubleshooting_validate_config.htm&release=264.0.0&type=5)**  
    Confirm and debug your identity system configuration.
- **[Troubleshoot User Merges in the Identity System](https://help.salesforce.com/s/articleView?id=mktg.mc_pers_identity_troubleshooting_user_merge.htm&release=264.0.0&type=5)**  
    If you’ve confirmed that your Personalization identity system is configured correctly but users aren’t merging as expected, review these tips and considerations.