Access to a suspended Marketing Cloud Engagement account is restricted, and the account is deleted if you don't resolve the issue and reactivate it. To reactivate your service, contact your Salesforce account executive.
If your account moves from suspended to expired status, your ability to send messages remains restricted. If you reactivate your account, sending restrictions are removed, but you must reactivate your journeys, automations, and triggered sends.
When an account is suspended, it still captures unsubscribes from messages that you sent before the account was suspended. If you don’t want to reactivate your account, complete these steps before your account is deleted:
- Export and download subscriber and campaign data.
- Stop all automated or manual processes, except for processes that capture unsubscribes or export or download data.
- Cancel all scheduled sends.
- Unpublish all sites, except for sites that capture unsubscribes or export or download data.
- Uninstall, delete, or disable all API integrations except for integrations that capture unsubscribes or export or download data.