---
schema_version: "1"
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title: Suspended Marketing Cloud Engagement Accounts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_overview_suspended_account.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_overview_suspended_account.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a12b71cc2a7bf333b7c0fa7311a364c5ec4f00d2cd131185697c08aeae62c9c0
description: Access to a suspended Marketing Cloud Engagement account is restricted, and the account is deleted if you don't resolve the issue and reactivate it. To reactivate your service, contact your Salesforce account executive.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Suspended Marketing Cloud Engagement Accounts

Access to a suspended Marketing Cloud Engagement account is restricted, and the account is deleted if you don't resolve the issue and reactivate it. To reactivate your service, contact your Salesforce account executive.

If your account moves from suspended to expired status, your ability to send messages remains restricted. If you reactivate your account, sending restrictions are removed, but you must reactivate your journeys, automations, and triggered sends.

When an account is suspended, it still captures unsubscribes from messages that you sent before the account was suspended. If you don’t want to reactivate your account, complete these steps before your account is deleted:

- Export and download subscriber and campaign data.
- Stop all automated or manual processes, except for processes that capture unsubscribes or export or download data.
- Cancel all scheduled sends.
- Unpublish all sites, except for sites that capture unsubscribes or export or download data.
- Uninstall, delete, or disable all API integrations except for integrations that capture unsubscribes or export or download data.