Reset an Expired Password

Follow these steps to reset a Marketing Cloud Engagement account password that is expired.

1. On the login screen, enter your username and expired password, and then click Log In.
2. Complete the MFA authentication process.
3. Enter the expired password, and then enter and confirm a new password.
   

   Note Your password must meet these requirements:

   • A minimum of eight characters
   • At least one alphabetical character (a–z, A–Z)
   • At least one number (0–9)
   • At least one special character (such as @, $, % and similar characters)
4. Submit the changes.