You can disable or enable bounce logic, clear numbers from your held list, and view how many numbers are on the held list. Disabling bounce logic prevents bounced numbers from being added to a held list. Clearing the held list allows you to resume sending to contacts whose numbers bounced twice in more than 30 days.
- In the app switcher, hover over your name and Click Setup.
- Search for MobileConnect.
- In Settings, click Edit.
- To disable bounce logic, click Disabled.
- To clear the held list, select Clear List.
- Click Save.
You can also remove mobile numbers from the held list using one of these methods:
- Ask the contact to send an Inbound message to the short or long code using a specific keyword that is linked to an active message (Text Response or Mobile Opt-In template). This triggers an automatic reply and removes the number from the Held List.
- Use the QueueMO API to replicate an inbound message.