---
schema_version: "1"
id: 5a1dde17fa3671102969cc74145878eec626f40703e5322b6d0ab29d3d207f72
title: Disable Bounce Logic and Clear Held Numbers in MobileConnect
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_moc_disable_bounce_logic.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_moc_disable_bounce_logic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 91b2b325fd63153f7016eefac338120671328e27358853a2788f6f97e130274a
description: You can disable or enable bounce logic, clear numbers from your held list, and view how many numbers are on the held list. Disabling bounce logic prevents bounced numbers from being added to a held list. Clearing the held list allows you to resume sending to contacts whose numbers bounced twice in more than 30 days.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Disable Bounce Logic and Clear Held Numbers in MobileConnect

You can disable or enable bounce logic, clear numbers from your held list, and view how many numbers are on the held list. Disabling bounce logic prevents bounced numbers from being added to a held list. Clearing the held list allows you to resume sending to contacts whose numbers bounced twice in more than 30 days.

1. In the app switcher, hover over your name and Click **Setup**.
2. Search for MobileConnect.
3. In Settings, click **Edit**.
4. To disable bounce logic, click **Disabled**.
5. To clear the held list, select **Clear List**.
6. Click **Save**.

You can also remove mobile numbers from the held list using one of these methods:

- Ask the contact to send an Inbound message to the short or long code using a specific keyword that is linked to an active message (Text Response or Mobile Opt-In template). This triggers an automatic reply and removes the number from the Held List.
- Use the [QueueMO](https://developer.salesforce.com/docs/marketing/marketing-cloud/references/mc_rest_sms/postQueueMO.html) API to replicate an inbound message.