Configure a MobileConnect Conversation Window

Configure Conversation Windows to respond to inbound messages that don't have keywords assigned to them.

1. In the app switcher, hover over your name and click Setup.
2. Search for MobileConnect.
3. Select a code from the Short/Long Code list.
4. In the Keyword Management grid, select the Conversation Window value that you want to edit.
5. Edit the Conversation Window by doing one of the following:
   • Manually enter a timeout value in minutes.
   • Select the days, hours, and minutes from the dropdown menus.
     

     Note The minimum value for a Conversation Window is 10 minutes and the maximum is 7 days. By default, keywords have a Conversation Window of 60 minutes.
6. Save your changes.