Transfer a WhatsApp conversation initiated in a Marketing Cloud Engagement interaction to a Service Cloud interaction. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.
- In Journey Builder, drag the activity to the canvas after a Wait Until Chat Response or an Inbound Chat activity.
- Click Edit.
- Select the WhatsApp Business Account to use.
- Click Done.