---
schema_version: "1"
id: 1b16075bbd95fc91a97efcc301a4912b2c2c58d9a21ca2103ea2be837f004b40
title: Create a WhatsApp Session Transfer Activity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_session_transfer_activity.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_session_transfer_activity.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a4602cee78859101917a34a14197037aae00925a5076d7d5f14efc103df1c83
description: Transfer a WhatsApp conversation initiated in a Marketing Cloud Engagement interaction to a Service Cloud interaction. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Create a WhatsApp Session Transfer Activity

Transfer a WhatsApp conversation initiated in a Marketing Cloud Engagement interaction to a Service Cloud interaction. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.

1. In Journey Builder, drag the activity to the canvas after a Wait Until Chat Response or an Inbound Chat activity.
2. Click **Edit**.
3. Select the WhatsApp Business Account to use.
4. Click **Done**.

#### See Also

- [Inbound Chat Message](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_inbound_chat_entry_source.htm&release=264.0.0&type=5 "You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.")
- [Wait Activities in Journey Builder](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_wait_activity.htm&release=264.0.0&type=5 "To manage the timing of messages in Journey Builder, add wait activities. A wait activity holds customers between activities for a specified amount of time before they move to the next activity. During wait activities, Journey Builder evaluates customers to see if they met a goal, reached criteria for a decision split, or engaged with a message.")