Send WhatsApp Template Messages in Journey Builder

After you personalize your template messages, use Journey Builder to start sending.

Note You can’t use Journey Builder Engagement Splits and Campaigns with WhatsApp messages.

1. Click Create New Journey.
2. Click Build under Multi-Step Journey.
3. Drag your entry source onto the canvas. You can use Data Extension or API Event.
4. To configure your entry source, click it.
5. Click Summary.
6. Click Done.
7. Drag the WhatsApp Message activity onto the canvas.
8. To configure your message, click it.
9. Add an activity name and description.
10. Click Select Message.
11. In the Content Builder Messages screen, select the template message you want to use.
12. Click Summary.
13. Next to Message Configuration, click Edit.
14. Select the App Channel that you want to use from the dropdown.
15. Click Summary.
16. Click Done.
17. Configure the rest of your journey, and click Activate.