---
schema_version: "1"
id: 07e182be4d3aa443d87031cf25356be9e059ec711d394bdfc28e3aee372a0647
title: Send WhatsApp Template Messages in Journey Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_send_template_messages_in_journey_builder.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_send_template_messages_in_journey_builder.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 76efe9871aa0f92ecacee77eca782c1caefdabf52d4807d8aca3e7995b8043ee
description: After you personalize your template messages, use Journey Builder to start sending.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Send WhatsApp Template Messages in Journey Builder

After you personalize your template messages, use Journey Builder to start sending.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note You can’t use Journey Builder Engagement Splits and Campaigns with WhatsApp messages.

1. Click **Create New Journey**.
2. Click **Build** under **Multi-Step Journey**.
3. Drag your entry source onto the canvas. You can use **Data Extension** or **API Event**.
4. To [configure your entry source](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_entry_sources.htm&release=264.0.0&type=5 "The entry source on the canvas tells Journey Builder where customers entering this journey come from. Each journey must include an entry source."), click it.
5. Click **Summary**.
6. Click **Done**.
7. Drag the **WhatsApp Message** activity onto the canvas.
8. To configure your message, click it.
9. Add an activity name and description.
10. Click **Select Message**.
11. In the Content Builder Messages screen, select the template message you want to use.
12. Click **Summary**.
13. Next to Message Configuration, click **Edit**.
14. Select the App Channel that you want to use from the dropdown.
15. Click **Summary**.
16. Click **Done**.
17. Configure the rest of your journey, and click **Activate**.