Send WhatsApp Session Messages in Journey Builder

After you personalize your session messages, use Journey Builder to start sending.

Note You can’t use Journey Builder Engagement Splits and Campaigns with WhatsApp messages.

1. Click Create New Journey.
2. Click Build under Multi-Step Journey.
3. Drag the Inbound Chat entry source onto the canvas.
4. Configure your Inbound Chat entry source.
   1. Click the entry source, and then click Edit next to App Channel.
   2. Select the App Channel that you want to use from the dropdown.
   3. To configure your Keywords, click Keywords.
5. Click Summary.
6. Click Done.
7. Drag the WhatsApp Message activity onto the canvas.
8. Add an activity name and description.
9. Click Select Message.
10. In the Content Builder Messages screen, select the session message you want to use.
11. Click Summary.
12. Next to Message Configuration, click Edit.
13. Select the App Channel channel you want to use from the dropdown.
14. Click Summary.
15. Click Done.
16. Configure the rest of your journey, and click Activate.

Note If you create a draft version of this journey while the previous version is still running, the Inbound Chat entry source is in a read-only state. To edit the entry source, stop the first journey. Alternatively, you can delete the Inbound Chat entry source in the draft version and replace it with a new Inbound Chat Entry Source.