---
schema_version: "1"
id: 3b7756a46518d0d10834ec83bb69b8f2c6a346572c3e2feaa6deb9a5638fdc47
title: Send WhatsApp Session Messages in Journey Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_send_session_messages_in_journey_builder.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_send_session_messages_in_journey_builder.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d24a84d25bc66b6235c890e96a79be38feb1c62756e53f41081b702a9270fb0f
description: After you personalize your session messages, use Journey Builder to start sending.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Send WhatsApp Session Messages in Journey Builder

After you personalize your session messages, use Journey Builder to start sending.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note You can’t use Journey Builder Engagement Splits and Campaigns with WhatsApp messages.

1. Click **Create New Journey**.
2. Click **Build** under **Multi-Step Journey**.
3. Drag the **Inbound Chat** entry source onto the canvas.
4. Configure your [Inbound Chat](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_inbound_chat_entry_source.htm&release=264.0.0&type=5 "You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.") entry source.
    1. Click the entry source, and then click **Edit** next to App Channel.
    2. Select the App Channel that you want to use from the dropdown.
    3. To configure your Keywords, click **Keywords**.
5. Click **Summary**.
6. Click **Done**.
7. Drag the **WhatsApp Message** activity onto the canvas.
8. Add an activity name and description.
9. Click **Select Message**.
10. In the Content Builder Messages screen, select the session message you want to use.
11. Click **Summary**.
12. Next to Message Configuration, click **Edit**.
13. Select the App Channel channel you want to use from the dropdown.
14. Click **Summary**.
15. Click **Done**.
16. Configure the rest of your journey, and click **Activate**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note If you create a draft version of this journey while the previous version is still running, the Inbound Chat entry source is in a read-only state. To edit the entry source, stop the first journey. Alternatively, you can delete the Inbound Chat entry source in the draft version and replace it with a new Inbound Chat Entry Source.