Keep customers informed about their purchase by sharing order updates in a WhatsApp message. For example, notify a customer when their payment is captured or when their order ships.
Required Editions
| User Permissions Needed | |
|---|---|
| To create messages: | Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher |
| To manage journeys: | Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher |
Note Order status is supported only in accounts with Unified Messaging. This
template is available for transactions in Brazil and India. For more information, contact your
Account Executive.
- In Content Builder, select Create | Chat Messaging | WhatsApp Template Message.
- To see your approved templates, click Browse.
- Select the template you want to use, and click Select.
- Select the language you want to use, and click Next.
- Enter the body text and replace the variable values.
- In the Order Status section, enter the Payment Reference ID, order status, and payment status.
- Save your changes.
Your template message is ready to send in Journey Builder.