---
schema_version: "1"
id: ebd6f87fac27fb67285b151ad7b5d3be674914194735fc737f125b523c40d4b8
title: Create an Order Status WhatsApp Message
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_payment_order_status_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_payment_order_status_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b41817039a8497b990fbf89556fa92969f2086a8c2ce6412034feeaca316ae74
description: Keep customers informed about their purchase by sharing order updates in a WhatsApp message. For example, notify a customer when their payment is captured or when their order ships.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Create an Order Status WhatsApp Message

Keep customers informed about their purchase by sharing order updates in a WhatsApp message. For example, notify a customer when their payment is captured or when their order ships.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d23963e40">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23963e40 "> To create messages: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23963e40 "> Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud
              Content Editor/Publisher </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23963e40 "> To manage journeys: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23963e40 "> Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud
              Content Editor/Publisher </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note Order status is supported only in accounts with Unified Messaging. This template is available for transactions in Brazil and India. For more information, contact your Account Executive.

1. In Content Builder, select **Create | Chat Messaging | WhatsApp Template Message**.
2. To see your approved templates, click **Browse**.
3. Select the template you want to use, and click **Select**.
4. Select the language you want to use, and click **Next**.
5. Enter the body text and replace the variable values.
6. In the Order Status section, enter the Payment Reference ID, order status, and payment status.
7. Save your changes.

Your template message is ready to [send in Journey Builder](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_send_template_messages_in_journey_builder.htm&release=264.0.0&type=5 "After you personalize your template messages, use Journey Builder to start sending.").