Send Payment Options in a WhatsApp Message

Streamline the checkout process by sending payment options in a WhatsApp message. Send an order total with a payment link so customers can complete their purchase instantly.

Required Editions

User Permissions Needed
To create messages:	Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher
To manage journeys:	Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher

Note Payments are supported only in accounts with Unified Messaging. For more information, contact your Account Executive.

1. In Content Builder, select Create | Chat Messaging | WhatsApp Template Message.
2. To see your approved templates, click Browse.
3. Select the template you want to use, and click Select.
4. Select the language you want to use, and click Next.
5. Enter the body text and replace the variable values.

Configure Payments for Brazil

1. In Amount Details, enter the total amount.
   

   Note The final amount shown to the customer is the value you enter divided by 100. For example: Enter 5150 when the amount is 51.50.
2. In Payment Settings, enter the payment reference ID and product type.
3. Under Payment Options, click Add. Select Pix, Boleto, or Payment Links.
4. Enter the required details for the payment method. For example, for a Payment Link, enter the URL. For Pix, enter the Pix code, merchant name, key, and key type.
5. Save your changes.

Configure Payments for India

1. In Order Details, enter the name of the item.
2. In Amount Details, enter the subtotal, tax, and total.
   • Subtotal: Enter the price of the item before taxes are applied.
   • Tax: Enter the specific tax amount applied to the item.
   • Total Amount: Enter the final price the customer pays, which includes the subtotal and tax.
   

   Note Subtotal, tax, and total values are the values you enter divided by 100. For example: Enter 5150 when the amount is 51.50.
3. In Payment Settings, enter the payment reference ID and product type.
4. If the product type is physical goods, enter the address details.
   

   Note Address details are required for physical goods.
5. Under Payment Options, click Add. Select UPI Intent or Payment Links.
6. Enter the required details for the payment method. For a Payment Link, enter the URL. For UPI Intent, enter a valid UPI URL.
7. Save your changes.