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Create WhatsApp Location Request Messages

To request your customers to share their location, use a WhatsApp Session message. For example, if a customer needs a home visit for a telecom service, send a message requesting them to share their location using WhatsApp’s inbuilt location sharing feature. You can add only text to location request messages.

Required Editions

User Permissions Needed
To create messages: Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher
To manage journeys: Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher
Note
Note Location request messages are supported only in accounts with Unified Messaging. For more information, contact your Account Executive.
  1. In Content Builder, select Create | Chat Messaging | WhatsApp Session Message.
  2. For Message Type, select Location Request.
  3. Enter the body text.
  4. Review your message in the Preview Display panel.
  5. Save your changes.

After you create a session message, add it to a journey.

Events generated by location request messages are returned to Journey Builder as events. You can also retrieve details about these events in data extracts, Event Notification Service events, or Data 360 extracts.