Engage customers by sending a WhatsApp message featuring your product catalog and cart functionality, enabling them to easily place orders.
Required Editions
| User Permissions Needed | |
|---|---|
| To create messages: | Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher |
| To manage journeys: | Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher |
- In Content Builder, select Create | Chat Messaging | WhatsApp Template Message.
- Select the catalog template that you created in the WhatsApp Business management console.
- Select the language you want to use, and click Next.
- Save your changes.
After you create a session message, add it to a journey. Events generated by reply messages are returned to Journey Builder as events. You can also retrieve details about these events in data extracts, Event Notification Service events, or Data 360 extracts. Responses for up to 100 products are supported within the Catalog response.