Specify times when not to send messages. For example, if a customer has opted out of receiving messages at night or if a regulation restricts when messages can be sent, use a blockout window to prevent WhatsApp messages from being delivered during those hours.
Required Editions
| User Permissions Needed | |
|---|---|
| To create messages: | Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher |
| To manage journeys: | Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher |
Note Blockout Window is supported only in accounts with Unified Messaging. For more
information, contact your Account Executive.
- In Journey Builder, create a multistep journey.
- Configure your entry source. For more information, see Entry Sources.
- Drag theWhatsApp Message activity onto the canvas.
- Click on the WhatsApp Message activity to open its configuration panel.
- Click Select Message, and select the template or session message that you want to use.
- Next to Message Configuration, click Edit.
-
Select the app channel that you want to use.
Note Delivery Options are enabled only for Unified Messaging channels.
- ClickDelivery Options.
-
Configure the blockout window
- Select the start and end time during which you don’t want to send messages.
- Select the time zone for your audience.
- Confirm the duration of the blockout window.
- Click Done.