---
schema_version: "1"
id: 367517212b0c93751928f43ea50f4cd81e0dbe31f4291a6f218b96f7192b2bc9
title: Configure a Blockout Window for WhatsApp Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_blockout_window.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_blockout_window.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 536d26afd4d837aa8ae0486360168ef39dbffef56be7b391fe9f7c1972113240
description: Specify times when not to send messages. For example, if a customer has opted out of receiving messages at night or if a regulation restricts when messages can be sent, use a blockout window to prevent WhatsApp messages from being delivered during those hours.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Configure a Blockout Window for WhatsApp Messages

Specify times when not to send messages. For example, if a customer has opted out of receiving messages at night or if a regulation restricts when messages can be sent, use a blockout window to prevent WhatsApp messages from being delivered during those hours.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d49758e40">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d49758e40 ">To create messages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d49758e40 ">Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud
              Content Editor/Publisher</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d49758e40 ">To manage journeys: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d49758e40 ">Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud
              Content Editor/Publisher</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note Blockout Window is supported only in accounts with Unified Messaging. For more information, contact your Account Executive.

1. In Journey Builder, create a multistep journey.
2. Configure your entry source. For more information, see [Entry Sources](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_entry_sources.htm&release=264.0.0&type=5 "The entry source on the canvas tells Journey Builder where customers entering this journey come from. Each journey must include an entry source.").
3. Drag the**WhatsApp Message** activity onto the canvas.
4. Click on the WhatsApp Message activity to open its configuration panel.
5. Click **Select Message**, and select the template or session message that you want to use.
6. Next to Message Configuration, click **Edit**.
7. Select the app channel that you want to use.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)
    
    Note Delivery Options are enabled only for Unified Messaging channels.
8. Click**Delivery Options**.
9. Configure the blockout window
    1. Select the start and end time during which you don’t want to send messages.
    2. Select the time zone for your audience.
    3. Confirm the duration of the blockout window.
10. Click **Done**.