Connect a new phone number to your existing WhatsApp Business account. The phone number can’t be associated with another personal or business WhatsApp account.
- In the app switcher, from the Mobile Studio dropdown list, select WhatsApp.
- Click Add Account.
- In the Facebook window, log in to the business Facebook account, and click Continue to give Salesforce access.
- Click Get Started to register your account.
- Click Continue to share account and billing permissions.
- Select the existing Meta Business account that you want to add the phone number to, and click Next.
- Select the existing WhatsApp Business account that you want to add the phone number to.
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Select the existing WhatsApp Business profile that you want to add the phone number to, or
create one.
To create a WhatsApp Business profile, click Next and enter the WhatsApp Business profile display name for this phone number. Choose a category for your business. Optionally, provide a business description and website URL.When choosing a display name, follow the Meta guidelines for WhatsApp Business display names to ensure that the phone number is usable.
- Click Next.
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Enter the phone number to use to send WhatsApp messages.
The phone number can’t be associated with an existing personal or business WhatsApp account.
- Choose a verification method, and click Next.
- Within 10 minutes, enter the verification code, and click Verify.
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Complete the registration.
After setup, your phone number appears in the list of connected phone numbers first as pending and then as connected.