Configure a Wait Until Chat Response Activity

Follow these steps to configure a Wait Until Chat Response activity in Journey Builder.

Note A chat message activity must appear in the journey immediately before this wait activity.

1. Drag the Wait Until Date activity onto the canvas.
2. Click the activity.
3. Click Select.
4. Choose the channel to use from the dropdown.
   

   Important Use the same channel used in the chat message activity.
5. Click the Keywords tab.
6. Choose up to 10 keywords.
   

   Note You can use the same keyword in multiple Wait Until Chat Response activities. A contact can be in multiple Wait Until Chat Response activities that are listening for the same keyword. In this case, if the contact responds with the keyword, the contact moves into the next activity following the wait most recently entered. The contact takes the No Response path for any other Wait Until Chat Response activity.
7. Click the Maximum Duration tab.
8. Set the maximum wait length in the number of days, weeks, or months.
9. Click Summary.
10. Click Done.