---
schema_version: "1"
id: 52d64498f739a40717742782e9b5f82586221f8faa77f83fcb2d0a14916f0701
title: Configure a Wait Until Chat Response Activity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_wait_until_chat_response.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_wait_until_chat_response.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cd94eecb98f62c54ad0f25560f047255cc8879aa56be1430d6b97fc31b540fb0
description: Follow these steps to configure a Wait Until Chat Response activity in Journey Builder.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Configure a Wait Until Chat Response Activity

Follow these steps to configure a Wait Until Chat Response activity in Journey Builder.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note A chat message activity must appear in the journey immediately before this wait activity.

1. Drag the Wait Until Date activity onto the canvas.
2. Click the activity.
3. Click **Select**.
4. Choose the channel to use from the dropdown.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_important.png)
    
    Important Use the same channel used in the chat message activity.
5. Click the Keywords tab.
6. Choose up to 10 keywords.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)
    
    Note You can use the same keyword in multiple Wait Until Chat Response activities. A contact can be in multiple Wait Until Chat Response activities that are listening for the same keyword. In this case, if the contact responds with the keyword, the contact moves into the next activity following the wait most recently entered. The contact takes the No Response path for any other Wait Until Chat Response activity.
7. Click the Maximum Duration tab.
8. Set the maximum wait length in the number of days, weeks, or months.
9. Click **Summary**.
10. Click **Done**.

#### See Also

- [Wait Activities in Journey Builder](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_wait_activity.htm&release=264.0.0&type=5 "To manage the timing of messages in Journey Builder, add wait activities. A wait activity holds customers between activities for a specified amount of time before they move to the next activity. During wait activities, Journey Builder evaluates customers to see if they met a goal, reached criteria for a decision split, or engaged with a message.")
- [Marketing Cloud Engagement WhatsApp Messaging](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_chat_messaging.htm&release=264.0.0&type=5 "Use Marketing Cloud Engagement WhatsApp Chat Messaging and WhatsApp-First Business Messaging to expand your Omni-Channel engagement. Use Contact Builder to manage your audience. Use Content Builder for content generation, preview, and personalization. Use Journey Builder to send your customers messages as part of a customer journey. Sinch and Meta are official Salesforce Marketing Cloud Engagement partners.")