Follow these steps in Journey Builder to view a list of contacts that weren’t accepted into a journey.
- In a running or stopped journey, click View Event Results in the entry source column.
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On the entry results page, click View Rejected Contacts.
Note The View Rejected Contacts link doesn’t appear when all contacts are accepted into the journey.
On the Journey History page, view the list of contacts that didn’t enter the journey, including the reasons they didn't enter.