Stop a customer journey in Journey Builder.
When you stop a journey the flow of activities ends and ejects all contacts. Ejected contacts can’t be readmitted into the journey at the point where the journey stopped. Add ejected contacts to the Event Source data extension again to enter a new version.
Note If an In-App Message is sent but not yet displayed, stopping the journey isn’t
guaranteed to cancel the message display. On the next app open, Marketing Cloud
Engagement syncs with the MobilePush SDK and tells it to forget the message. If the
message is set to display immediately upon app open, the user sees the message if
the sync hasn’t completed. When you stop a journey, it enters a Finishing status.
During this time, contacts can continue to enter the journey for up to 10
minutes.
- Open the journey.
- Click Stop.
When you stop a journey, it enters a Finishing status. During this time, contacts may continue to enter the journey for up to 10 minutes.