Journey Templates

Find a template in Journey Builder via one of these methods.

• Select a template from the gallery on the homepage after you log in to Marketing Cloud Engagement.
• In Journey Builder, click the Templates tab.
• In Journey Builder, click Create New Journey, and then click journey template.

Note To see templates that don’t appear on the first page of results, click View More Templates.

Salesforce Templates

Each pre-designed Salesforce Template includes best practice guidance. Click outside the guide on the canvas, or click X to turn off best practice guidance.

Note To disable template guidance for all journeys in your account, including journeys created from a different template, close the guidance three times using the X. To manually disable or re-enable best practice guidance, click .

Choose a template from these available options.

• Abandoned Cart - Everyday Purchase
• Abandoned Cart - Significant Purchase
• Anniversary Send
• Birthday Journey with Coupon
• Event Follow-up
• Welcome Journey
• Welcome Journey with Engagement
• Behavioral Targeting with Audience Studio
• Re-engagement

Shared Templates

Shared templates help you efficiently replicate journeys that address common use cases across your business unit. Users with the Journey Builder Create/Edit permission for the business unit where the template was created can edit and delete shared templates.

Note To enable users to share templates at the enterprise level, select Enable Enterprise Level Sharing in the Marketing Cloud Engagement Setup app.