You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.
Important To use this entry source, create a chat integration business account
through the chat messaging setup app.
You can use the same keyword as an entry source and a valid chat response. If a contact sends the keyword while they are in a Wait Until Chat Response activity, the contact advances to the next activity in that journey. The keyword is ignored by any other journey listening for that keyword as a source of entry.
- Configure the Inbound Chat Entry Source
Follow these steps to configure the Inbound Chat entry source in Journey Builder.