---
schema_version: "1"
id: 3191b4841b8e25848a33dd14d3846ee71f83327079b34454d67a38db352ca1d7
title: Inbound Chat Message
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_inbound_chat_entry_source.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_inbound_chat_entry_source.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 22d259d215f1e0a5e3e4b432ce3b44923a86fc3e5646f47c7776647c922d33f5
description: You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Inbound Chat Message

You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_important.png)

Important To use this entry source, create a chat integration business account through the chat messaging setup app.

You can use the same keyword as an entry source and a valid chat response. If a contact sends the keyword while they are in a Wait Until Chat Response activity, the contact advances to the next activity in that journey. The keyword is ignored by any other journey listening for that keyword as a source of entry.

- **[Configure the Inbound Chat Entry Source](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_configure_chat_entry_source.htm&release=264.0.0&type=5)**  
    Follow these steps to configure the Inbound Chat entry source in Journey Builder.

#### See Also

- [Create a WhatsApp Session Transfer Activity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_session_transfer_activity.htm&release=264.0.0&type=5 "Transfer a WhatsApp conversation initiated in a Marketing Cloud Engagement interaction to a Service Cloud interaction. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.")