Follow these steps to configure the Inbound Chat entry source in Journey Builder.
- Drag the Inbound Chat activity onto the canvas and click to open.
- To configure the app channel, click Edit.
- Select the app channel to use from the dropdown.
- Click the Keywords tab.
- Create up to 10 keywords. You can use the same keyword in multiple Wait Until Chat Response activities and entry sources.
- Click Summary, and review setup details.
- Click Done.