---
schema_version: "1"
id: a2b9167240bac434592f358136ad5dec92068b2d559f9623c04f1514650a969e
title: Configure the Inbound Chat Entry Source
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_configure_chat_entry_source.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_configure_chat_entry_source.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 215e2482a0236000d2df85bcae4fb537fe0cd70c4c8986f9a87e57a60d45f4d0
description: Follow these steps to configure the Inbound Chat entry source in Journey Builder.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Configure the Inbound Chat Entry Source

Follow these steps to configure the Inbound Chat entry source in Journey Builder.

1. Drag the **Inbound Chat** activity onto the canvas and click to open.
2. To configure the app channel, click **Edit**.
3. Select the app channel to use from the dropdown.
4. Click the Keywords tab.
5. Create up to 10 keywords. You can use the same keyword in multiple Wait Until Chat Response activities and entry sources.
6. Click **Summary**, and review setup details.
7. Click **Done**.