Reset User Password

To reset a password for Marketing Cloud Engagement, an admin can reset it with the user's previous password.

1. Click Admin.
2. Open the Account Settings folder.
3. Click My Users.
4. Click the user’s username.
5. Click Change Password.
6. Enter and reenter the user’s old password.
7. Enter a new password using the guidelines for Account Security Settings.
8. Reenter the new password.
9. Select a challenge question that appears after a predetermined number of unsuccessful login attempts.
   

   Note Set the number of unsuccessful attempts in the Maximum Invalid Logins field in Security Settings.
10. Enter the answer to the challenge question.
11. Save settings.

Note To send the temporary password to the user’s notification email address, select Send Password Change Confirmation Email in Security Settings.