---
schema_version: "1"
id: cee4ca00202d5048c09dac45eff0460914d7599a7c7539f9fba93e054ac96dc0
title: Reset User Password
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_es_reset_user_password.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_es_reset_user_password.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8cf8c1277e98ce9adf1a3101608fb24c5f55be7698e31f2b3249ff64b1a4685d
description: To reset a password for Marketing Cloud Engagement, an admin can reset it with the user's previous password.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Reset User Password

To reset a password for Marketing Cloud Engagement, an admin can reset it with the user's previous password.

To reset a user’s password, ensure that you have the old password before you begin.

1. Click **Admin**.
2. Open the **Account Settings** folder.
3. Click **My Users**.
4. Click the user’s username.
5. Click **Change Password**.
6. Enter and reenter the user’s old password.
7. Enter a new password using the guidelines for Account Security Settings.
8. Reenter the new password.
9. Select a challenge question that appears after a predetermined number of unsuccessful login attempts.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)
    
    Note Set the number of unsuccessful attempts in the Maximum Invalid Logins field in Security Settings.
10. Enter the answer to the challenge question.
11. Save settings.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)

Note To send the temporary password to the user’s notification email address, select Send Password Change Confirmation Email in Security Settings.

#### See Also

- [Marketing Cloud Account Settings](https://help.salesforce.com/articleView?id=mktg.mc_es_view_account_settings.htm&language=en_US)