Marketing Cloud Connect for Marketing Cloud Engagement includes an option for logging all package-related API calls and associated details, which is useful for monitoring and troubleshooting. Enable the log through the Marketing Cloud Connect Configuration page.
Important Marketing Cloud Connect retired this logging capability with the 234.0
Package release. We recommend these alternatives to troubleshoot your integrations:
Note Logging is disabled 60 minutes after it’s enabled.
- In Sales or Service Cloud, navigate to Setup object.
- Click Apex Jobs.
-
In the Apex Class column, review entries for triggered sends or
JBIntBulkManager, which is the Journey Builder Entry Event.
- If you can’t find these entries, it’s likely that the records aren’t meeting the injection or trigger criteria. There can also be an issue in the evaluation process, such as custom triggers or flow errors.
- If these entries show that injection or sending still isn’t happening, it’s likely that there’s a configuration issue or that the contact is being rejected by the journey or that they’ve unsubscribed.