---
schema_version: "1"
id: c6f1b318468db757aac38e1dba3e3bedfa1d40c0a6bc5bb2c7839b52c29bb261
title: Initiate Logging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_co_initiate_log.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_co_initiate_log.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 62d07d6f4ad1630fb8663b6f6e74b6cebde7b852d1b91ff510367ed3747b61d4
description: Marketing Cloud Connect for Marketing Cloud Engagement includes an option for logging all package-related API calls and associated details, which is useful for monitoring and troubleshooting. Enable the log through the Marketing Cloud Connect Configuration page.
products:
  - Marketing
  - Cross Cloud
release: "264"
---
# Initiate Logging

Marketing Cloud Connect for Marketing Cloud Engagement includes an option for logging all package-related API calls and associated details, which is useful for monitoring and troubleshooting. Enable the log through the Marketing Cloud Connect Configuration page.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_cross-cloud_products-264-0-0-production-enus/bd617332-480f-48e8-b283-3477883c1320/images/icon_important.png)

Important Marketing Cloud Connect retired this logging capability with the 234.0 Package release. We recommend these alternatives to troubleshoot your integrations:

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_cross-cloud_products-264-0-0-production-enus/bd617332-480f-48e8-b283-3477883c1320/images/icon_note.png)

Note Logging is disabled 60 minutes after it’s enabled.

1. In Sales or Service Cloud, navigate to **Setup** object.
2. Click **Apex Jobs**.
3. In the Apex Class column, review entries for triggered sends or JBIntBulkManager, which is the Journey Builder Entry Event.
    1. If you can’t find these entries, it’s likely that the records aren’t meeting the injection or trigger criteria. There can also be an issue in the evaluation process, such as custom triggers or flow errors.
    2. If these entries show that injection or sending still isn’t happening, it’s likely that there’s a configuration issue or that the contact is being rejected by the journey or that they’ve unsubscribed.