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Marketing Cloud Connect Features

Learn about edition compatibility with Marketing Cloud Connect for Marketing Cloud Engagement and what features are available.

Connector Versions for Engagement
Connector Version Marketing Cloud Connect
Integration Version Notes Our newest version, previously called V5, is for all Engagement customers using Salesforce Enterprise Edition or later.
Supported Marketing Cloud Packages
Engagement Package Marketing Cloud Connect
Basic Checkmark
Pro Checkmark
Corporate Checkmark
Enterprise Checkmark
Supported Engagement Editions
Engagement Edition (Legacy Terminology) Marketing Cloud Connect
Core Checkmark
Advanced Checkmark
Agency Checkmark
Enterprise 1.0 Lock & Publish See Note
Enterprise 1.0 On Your Behalf See Note
Enterprise 2.0 Checkmark
Marketing Cloud Sandbox Checkmark
Note
Note Enterprise 1.0 Lock & Publish account functions as a Core account for compatibility with Marketing Cloud Connect. Enterprise 1.0 On Your Behalf isn’t supported. Customers can simulate the On Your Behalf use case by sending from the record owner. The record owner can see tracking.
Supported Salesforce Editions
Salesforce Edition Marketing Cloud Connect
Professional -
Enterprise Checkmark
Performance Checkmark
Unlimited Checkmark
Salesforce Developer Edition Sandbox Checkmark
Note
Note CloudForce.com and Lightning Platform orgs aren't supported. Enable Custom Platform Events in your org to ensure that the managed package installs correctly.
Supported User Interfaces
User Interface Marketing Cloud Connect
Salesforce Classic Checkmark
Lightning Experience See note
Note
Note Lightning Experience isn’t supported for Marketing Cloud Connect features. Those using Lightning Experience with Salesforce are automatically redirected to Salesforce Classic when Marketing Cloud Connect tabs are clicked.
Account Configuration Features
Account Configuration Marketing Cloud Connect
Manage Business Units in Salesforce

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(Enterprise 2.0)
Manage Tracking Data Storage Options Checkmark
Manage Reply To Options Checkmark
Manage Subscriber Visibility Options

Scope by User and

Non-Scope by User
Manage Send Classifications Checkmark
Connected App Authentication Checkmark
Multi-Org Configuration Checkmark
Subscriber Features
Subscribers Marketing Cloud Connect
Profile Center

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(email only)
Custom Profile Center Recommended for Journey Builder customers
Subscription Center

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(Marketing Cloud based sends)
Custom Subscription Center Recommended
Engagement Subscriber Status Source All Subs list
Engagement-CRM Subscriber Status Sync Unsubscribes
Subscriber Key Checkmark
Data Extensions and Data Relationships

Checkmark

(sending only)
Synchronized Data Extensions (CRM data synced to Engagement) Checkmark
Suppression Lists Checkmark
Send Logging Checkmark
SmartCapture Requires custom Services engagement
Email Content Features
Content Marketing Cloud Connect
Dynamic Content Checkmark
Personalization Strings Checkmark
Email Send Preview

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(static and dynamic)
AMPscript Checkmark
Email Attachments

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(requires AMPscript)
Sender Authentication Package Checkmark
International Sends Checkmark
A/B Testing Checkmark
Interaction Features
Interactions Marketing Cloud Connect
Triggered Emails Checkmark
Automation Checkmark
Automated Interaction Management (AIM) - Parent of Activities and Programs; reporting, queries, extracts, scheduling Engagement email only (imports and user-initiated sends)
Distributed Sending -
Journey Builder Integration Features
Journey Builder Integration Marketing Cloud Connect
Salesforce Entry Events Checkmark
Custom Salesforce Entry Events Checkmark
Sales and Service Activities Checkmark
Custom Sales and Service Activities Checkmark
Salesforce CRM Features
More Features in Salesforce CRM Marketing Cloud Connect
Segmentation / Target Audiences Campaign / Reports
Single Sends

Leads / Contacts / Person Accounts
Salesforce Exclusions ✔
Marketing Cloud Suppression Lists -
Multiple Audience / Exclusions Checkmark
View Sent Email Template Checkmark
Global Resubscribe Checkmark
Remove Duplicate Subscribers (dedupe) Checkmark
Dynamic Owner Send "From" user record owner or alias Checkmark
Send Classifications Checkmark
Send to Salesforce Reports or Campaigns from Engagement Checkmark
Salesforce Object mapping: Support for Personalization and Dynamic Content Checkmark
Salesforce Object Sending: Sendable Custom Objects and Entities -
Detailed Error Logging Checkmark
Sending Log Checkmark
Campaign Member Management Checkmark
Quick Link to Engagement Checkmark
Quick Link to Engagement Email Editor Checkmark
Salesforce Mobile App Access -
Tracking Features
Tracking Marketing Cloud Connect
View Tracking data at the individual and aggregate level (including sends, delivered, bounces (hard, soft, technical), unique opens, total opens, unique clicks, total clicks, and unsubscribes) Checkmark

View link level detail at the individual

and aggregate level (including email name, date sent, date opened, number of clicks, and number of unique clicks)

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Rolling or scheduled tracking data updates Checkmark
Request tracking data on-demand Checkmark
Tracking suppression

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(configurable per job or globally)
View tracking data using charts, graphs, and reports Checkmark
Journey Builder Engagement Data Checkmark

See Also