With Highlight-to-Ask, you can ask quick, contextual questions directly from a knowledge article on an Experience Cloud site to get accurate answers from your Agentforce Service agent. The agent combines your highlighted text and browsing history to provide more accurate responses.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires additional add-on licenses |
| User Permissions Needed | |
|---|---|
| To set up Enhanced Chat: | Customize Application AND Modify Metadata Through Metadata API Function |
| To create an Experience Cloud site: | Create and Set Up Experiences AND View Setup and Configuration AND be a member of the site OR View Setup and Configuration AND be a member of the site AND have appropriate role-based site access |
| To customize or publish an Experience Cloud site: | Create and Set Up Experiences AND View Setup and Configuration AND be a member of the site OR View Setup and Configuration AND be a member of the site AND have appropriate role-based site access |
| To create and manage Agentforce Service agents: | Create and Set Up Experiences AND View Setup and Configuration AND be a member of the site OR View Setup and Configuration AND be a member of the site AND have appropriate role-based site access |
Note Context-Aware Quick Chat supports only Version 1 of the Embedded Service Deployment. Using
any other version may cause the component to not load or work as expected.
Before you use Highlight-to-Ask, make sure you have completed these steps:
- Log into or view the specific Experience Cloud site where the feature is deployed. See Manage Users and Data Access in Experience Cloud.
- Add the Context-Aware Quick Chat component to the Experience Cloud site page you are viewing. See Add Your Chat Window to an Experience Site.
- On a page in your Experience Cloud site that contains a knowledge article or other content with highlightable text, highlight a word, phrase, or section related to your question.
- In the small pop-up, click Ask this.
-
In the Quick Chat window that appears, type your question and press
Enter.
For example, What does error code 504 mean in this setup?.