---
schema_version: "1"
id: 6f840e698a805915250099756523e949cde002197a9c1b2e28b851efc2562417
title: Ask Agentforce About Highlighted Text on an Experience Cloud Site
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/support_context_aware_quick_chat_start.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.support_context_aware_quick_chat_start.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 53d24573ef2bd84b66788e508db7f1e20193c28154983315019a9349fc09f851
description: With Highlight-to-Ask, you can ask quick, contextual questions directly from a knowledge article on an Experience Cloud site to get accurate answers from your Agentforce Service agent. The agent combines your highlighted text and browsing history to provide more accurate responses.
products:
  - Experiences
release: "264"
---
# Ask Agentforce About Highlighted Text on an Experience Cloud Site

With Highlight-to-Ask, you can ask quick, contextual questions directly from a knowledge article on an Experience Cloud site to get accurate answers from your Agentforce Service agent. The agent combines your highlighted text and browsing history to provide more accurate responses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Aura and LWR Experience Cloud Sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d41804e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">To set up Enhanced Chat: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">Customize Application AND Modify Metadata Through Metadata API Function</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">To create an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">Create and Set Up Experiences AND View Setup and Configuration AND be a member of the
              site OR View Setup and Configuration AND be a member of the site AND have appropriate
              role-based site access</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">To customize or publish an Experience Cloud site:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">Create and Set Up Experiences AND View Setup and Configuration AND be a member of the
              site OR View Setup and Configuration AND be a member of the site AND have appropriate <a href="https://help.salesforce.com/s/articleView?id=experience.networks_access_control_overview.htm&amp;language=en_US&amp;type=5" target="_blank">role-based site access</a></td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">To create and manage Agentforce Service agents: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d41804e78 ">Create and Set Up Experiences AND View Setup and Configuration AND be a member of the
              site OR View Setup and Configuration AND be a member of the site AND have appropriate <a href="https://help.salesforce.com/s/articleView?id=experience.networks_access_control_overview.htm&amp;language=en_US&amp;type=5" target="_blank">role-based site access </a></td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note Context-Aware Quick Chat supports only Version 1 of the Embedded Service Deployment. Using any other version may cause the component to not load or work as expected.

Before you use Highlight-to-Ask, make sure you have completed these steps:

- Log into or view the specific Experience Cloud site where the feature is deployed. See [Manage Users and Data Access in Experience Cloud](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_users_access.htm&type=5&language=en_US).
- Add the Context-Aware Quick Chat component to the Experience Cloud site page you are viewing. See [Add Your Chat Window to an Experience Site](https://help.salesforce.com/s/articleView?id=service.snapins_chat_communities.htm&type=5&language=en_US).

1. On a page in your Experience Cloud site that contains a knowledge article or other content with highlightable text, highlight a word, phrase, or section related to your question.
2. In the small pop-up, click **Ask this**.
3. In the Quick Chat window that appears, type your question and press **Enter**.
    
    For example, What does error code 504 mean in this setup?.