With Highlight-to-Ask, Experience Cloud site users can highlight text in a knowledge
article and ask the Agentforce Service agent a question based on the context. This
functionality is an alternative to the Enhanced Chat component on your Experience Cloud
site.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Enhanced Chat with the Einstein for Service, Einstein Platform,
Community, Community Plus, or Agentforce Service Agent add-on |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with
Foundations or Agentforce 1 Editions. Access to some standard agent actions requires
additional add-on licenses
|
- Configure Highlight-to-Ask on Your Experience Cloud Site
To let users ask Agentforce questions about highlighted text in knowledge articles, configure the Context-Aware Quick Chat Lightning Web Component on your Experience Cloud site. Passing context makes sure your users get in-context questions powered by an Agentforce Service agent. The Agentforce Service agent provides immediate, relevant answers without leaving the page.
- Ask Agentforce About Highlighted Text on an Experience Cloud Site
With Highlight-to-Ask, you can ask quick, contextual questions directly from a knowledge article on an Experience Cloud site to get accurate answers from your Agentforce Service agent. The agent combines your highlighted text and browsing history to provide more accurate responses.
