---
schema_version: "1"
id: 1a3d8cb66554e8899955cf477205028c8b9125b8d9cfe9e64ce48b0d8f759a78
title: Give Users Instant Context with Highlight-to-Ask
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/support_context_aware_quick_chat.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.support_context_aware_quick_chat.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 84f37cf454a7c6507d5bd874af872b6dc4d7b0f87a779de9cbbe1b878688d070
description: With Highlight-to-Ask, Experience Cloud site users can highlight text in a knowledge article and ask the Agentforce Service agent a question based on the context. This functionality is an alternative to the Enhanced Chat component on your Experience Cloud site.
products:
  - Experiences
release: "264"
---
# Give Users Instant Context with Highlight-to-Ask

With Highlight-to-Ask, Experience Cloud site users can highlight text in a knowledge article and ask the Agentforce Service agent a question based on the context. This functionality is an alternative to the Enhanced Chat component on your Experience Cloud site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Aura and LWR Experience Cloud Sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a></td></tr></tbody></table>

- **[Configure Highlight-to-Ask on Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.support_context_aware_quick_chat_config.htm&release=264.0.0&type=5)**  
    To let users ask Agentforce questions about highlighted text in knowledge articles, configure the Context-Aware Quick Chat Lightning Web Component on your Experience Cloud site. Passing context makes sure your users get in-context questions powered by an Agentforce Service agent. The Agentforce Service agent provides immediate, relevant answers without leaving the page.
- **[Ask Agentforce About Highlighted Text on an Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.support_context_aware_quick_chat_start.htm&release=264.0.0&type=5)**  
    With Highlight-to-Ask, you can ask quick, contextual questions directly from a knowledge article on an Experience Cloud site to get accurate answers from your Agentforce Service agent. The agent combines your highlighted text and browsing history to provide more accurate responses.