Determine whether users with Customer Community Plus licenses can view and edit cases
in which they’re listed as the contact. You can disable the standard sharing behavior that
grants the assigned contact and everyone in their role hierarchy access to a case. After
disabling this sharing behavior, you can control access to cases by creating a manual share or
by using Apex managed sharing.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited,
and Developer Editions |
| Applies to: LWR, Aura, and Visualforce sites |
For example, Acme has offices around the world, and it wants to keep its cases private
within each office location. By disabling the standard sharing behavior, Experience Cloud
site users who transfer from one of Acme’s locations to another can no longer bring their
assigned cases with them.
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From Setup, enter Sharing Settings in the Quick Find box, and
then select Sharing Settings.
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In the Other Settings section, deselect Grant site users access to related
cases.
