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Set Up Reputation Points

Set up a point system to reward users for participating in the Experience Cloud site.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To update reputation points:

Manage Experiences

AND

Is a member of the Experience Cloud site

When reputation is enabled, there is a default point system setup. When users perform the actions with assigned point values, their total points increase and they start to move towards the next reputation level.

Note
Note Only active users accrue points. For example, if an active user likes the post of an inactive user, the active user gets 1 point, but the inactive user gets no points.

The table shows the default events and points.

Action Points
Engagement
Write a post 1
Write a comment 1
Receive a comment 5
Like something 1
Receive a like 5
Share a post 1
Someone shares your post 5
Mention someone

1

If your post contains more than one @mention, you get a point for each @mention.
Receive a mention 5
Questions and Answers
Ask a question 1
Answer a question 5
Receive an answer 5
Mark an answer as best 5
Your answer is marked as best 20
Knowledge
Endorsing someone for knowledge on a topic 5
Being endorsed for knowledge on a topic 20

Questions and answers in the feed are not to be confused with the Chatter Answers functionality.

Note
Note In orgs with reputation enabled before the Winter ’15 release, actions associated with questions and answers are available at the time of the release. Their default point values are set to 0. The release doesn’t affect existing user reputation points, and users don’t accrue points from these actions until you configure point values for them.
  1. Open Experience Workspaces.
  2. Click Administration | Reputation Points.
  3. Update the points for each action. If you don’t want users to accrue points for a certain action, set the Points to 0.
  4. Click Save.

Point totals show up on profile pages beneath the photo. Point totals are visible to anyone in the Experience Cloud site.

Tip
Tip You can directly update reputation points for a member via the Salesforce API. You can also use Apex triggers to send custom notifications based on changes to reputation points.

See Also