---
schema_version: "1"
id: c29daab0a124d838d785e6edc8c4e64fcd922a37f622fb15055b9e2c74ac9239
title: Set Up Reputation Points
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/experience/264-0-0/networks_reputation_points_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=experience.networks_reputation_points_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f0bd27d7850f295a8735eef81ff72c4047fe87689ebc98c55e967faac10dac90
description: Set up a point system to reward users for participating in the Experience Cloud site.
products:
  - Experiences
release: "264"
---
# Set Up Reputation Points

Set up a point system to reward users for participating in the Experience Cloud site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26892e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e70 ">To update reputation points:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e70 ">
              <p>Manage Experiences</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Is a member of the Experience Cloud site</p>
            </td>

          </tr>
        </tbody>
      </table>

When reputation is enabled, there is a default point system setup. When users perform the actions with assigned point values, their total points increase and they start to move towards the next reputation level.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note Only active users accrue points. For example, if an active user likes the post of an inactive user, the active user gets 1 point, but the inactive user gets no points.

The table shows the default events and points.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50.495049504950494%">
          <col style="width:49.504950495049506%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26892e117">Action</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26892e120">Points</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d26892e117 d26892e120 ">
              <strong>Engagement</strong>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Write a post</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">1</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Write a comment</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">1</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Receive a comment</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Like something</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">1</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Receive a like</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Share a post</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">1</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Someone shares your post</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Mention someone</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">
              <p>1</p>
              <p style="margin-bottom:0;">If your post contains more than one @mention, you get a point for each
                @mention.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Receive a mention</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d26892e117 d26892e120 ">
              <strong>Questions and Answers</strong>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Ask a question</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">1</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Answer a question</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Receive an answer</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Mark an answer as best</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Your answer is marked as best</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">20</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d26892e117 d26892e120 ">
              <strong>Knowledge</strong>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Endorsing someone for knowledge on a topic</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">5</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e117 ">Being endorsed for knowledge on a topic</td>

            <td data-label="Points" class="slds-cell-wrap" style="vertical-align:top;" headers="d26892e120 ">20</td>

          </tr>
        </tbody>
      </table>

Questions and answers in the feed are not to be confused with the Chatter Answers functionality.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_note.png)

Note In orgs with reputation enabled before the Winter ’15 release, actions associated with questions and answers are available at the time of the release. Their default point values are set to 0. The release doesn’t affect existing user reputation points, and users don’t accrue points from these actions until you configure point values for them.

1. Open Experience Workspaces.
2. Click **Administration** | **Reputation Points**.
3. Update the points for each action. If you don’t want users to accrue points for a certain action, set the Points to 0.
4. Click **Save**.

Point totals show up on profile pages beneath the photo. Point totals are visible to anyone in the Experience Cloud site.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-experience-communities-264-0-0-production-enus/bf7df212-91a1-4fa3-a007-4d6f3e3b470b/images/icon_tip.png)

Tip You can directly update reputation points for a member via the Salesforce API. You can also use Apex triggers to send custom notifications based on changes to reputation points.

#### See Also

- [Set Up Reputation Levels](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_level_setup.htm&release=264.0.0&type=5 "Update the default reputation levels to meet your Experience Cloud site’s needs and help motivate your members.")