Set Up Reputation Levels

When reputation is enabled, 10 default levels are added. You can add or remove levels, give each level a name, and update the point range and image for each level.

Note An Experience Cloud site must have at least three reputation levels and can have up to 50.

1. Open Experience Workspaces.
2. Click Administration | Reputation Levels.

   From here you can:

   • Upload your own image for each reputation level. To upload a new image, click the default image and browse to an image file.
     

     Note You can’t revert to the default reputation level images from the Salesforce user interface. Instead, use Connect REST API.
   • Give each level a name, such as “Beginner,” “Intermediate,” and “Expert.” If you don't assign a name, the default is used. For example, “Level 1,” “Level 2,” “Level 3.”
   • Edit the point range for a level.

     When you update the higher value of a level's point range, the lower value for the next level is automatically adjusted when you save.

   • Add more levels by clicking Add a level, located underneath the list of levels.
   • Remove a level by clicking next to the level.
3. Click Save.

You can now update the point system for the site. The point system determines how many points a user gets when they perform certain actions or when others recognize their contributions through comments, likes, and shares. Reputation level increases are posted to member feeds.

You can translate reputation level names so that international members can view their reputation levels in the appropriate language. In Translation Workbench, select the Reputation Level setup component and then expand the node next to your site.